Returns & warranty

Something not right? We'll fix it.

Faulty, damaged in transit, wrong item or changed your mind - start a request online and track it from your account.

Start a return or warranty claim
  1. 1

    Find your order

    Look it up with your order number and email.

  2. 2

    Tell us what's wrong

    Choose the items, the reason and what you'd like: repair, replacement or refund. Add photos if you can.

  3. 3

    Send it back

    Once approved we'll email a return label and instructions. Faulty items are returned at our cost.

  4. 4

    Sorted

    We repair, replace or refund as soon as it arrives and keep you updated by email.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind

Return unopened items in their original packaging within 17 days of delivery for a refund (return postage at your cost). Software, consumables and items made to order can't be returned for change of mind.

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