SHIPPING, RETURNS & REFUND POLICY
We offer Standard and Express shipping options at the time of check-out.
Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item it is not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed.
Gaming Desktop ("gamingdesktop.com.au") would not accept any Returns for the reason of Change of Mind. In case the item is damaged in transit please contact our Support Team and they will ensure the issue is handled with the best possible solution.
In some cases, we may authorize the Returns the customer will be eligible for Store Credit which can be used to purchase any products throughout the website. Please note customer to bear all the costs of delivery for any authorized returns.
Goods returned, with No Fault Found will be charged a minimum service fee of $25.00 per item. The return shipment of goods with No Fault Found will have to be paid by the customer in full before shipping the item/product back to the original location.
All enquiries are responded to within 24 hours from Mon to Fri between 10am – 6pm (AEST)
Gaming Desktop does not provide any refund for Change of Mind orders. We may authorize Store Credit on Returns of some products. Please check with our Support Team to know more about Returns and Store Credit policy.
PROMOTIONS & PRODUCT AVAILABILITY
All items are subject to availability. Gaming Desktop will make our best efforts to inform you as soon as possible if the goods you have ordered are not available or if shipment may be delayed. All prices are subject to change without notification.
Gaming Desktop occasionally runs promotion prices as incentives or limited time opportunities for qualifying purchases made during the promotional time period. Due to the time-sensitive and promotional nature of these events, we are unable to offer price protection or backdate the discounts or refunds for previous purchases in the event of a price reduction or promotional offering.
ONLINE SUPPORT TEAM
Our Support Team is available Mon to Fri between 10am – 6pm (AEST) through Chat and Email(email@example.com) for all enquiries.
PLEASE NOTE: No exchanges or returns are offered for sale items.
We reserve the right to refuse a returned item if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately, without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.
ORDER & DELIVERY PROCESS
Every Australian order placed through Gaming Desktop ("gamingdesktop.com.au") will go through same ordering process.
If the stock is marked as available the order will be placed in the cart which can be finalized upon completion of the payment.
The purchased order will be processed within 24Hours for pre-inspection prior to the dispatch of the order. All the orders will be required to shipped, therefore please ensure the delivery address is correct. Gaming Desktop will not be liable or responsible for loss of item or order or product in case of the incorrect or wrong address provided by the customer.
Out of Stock / Coming Soon Products
We mostly maintain livestock levels for all our online products. In the case, the order is placed, and the product/item is not in stock due to multiple orders at the same time, we would notify the customer through email and guarantee a full refund of the order value on order cancellation.
If the product is marked as Coming Soon, please check with our Support Team for the expected availability or send us your enquiry.
Dispatch / Shipment Method
3rd Party courier service (like Australian post, StarTrack, TNT) Please: We would use services of 3rd party courier services. To ensure the order is shipped in a timely manner- the usual delivery timelines will be between 2-10 business days (except during the Christmas holidays where services are limited).